We are committed to ensuring that your privacy is protected and understand the need for appropriate protection of all personal information provided by you to us. This Privacy Policy is to help you understand what personal information we collect about you, why we collect it and what we do with it. 

Our contact details;

Name: The Laurels

Address: Golf Course Road, Blairgowrie PH10 6LH

Phone Number: 01250 874920

E-mail: info@thelaurelsguesthouse.com

The data we collect

Personal data is data that can be used to identify a natural person. Examples of personal data include name, address, contact details, financial information, transactional information based on your activities on a website and applications, telephone numbers, email address, images and any other information of a personal nature.

We collect personal data that you voluntarily provide to us. What personal data we collect depends on the purposes for which the personal data is collected and what you have chosen to provide.

If you have provided consent, you also have the right to withdraw your consent by contacting us. However, it may not be possible for us to fulfil the purposes for which we require the personal data, including processing your transactions or providing you with the services that you require.

If you provide the personal data of anyone other than yourself, you are responsible for informing him/her of the specific purposes for which we are collecting his/her personal data and to ensure that he/she has provided valid consent for your provision of his/her personal data to us.

It is your responsibility to ensure that all personal data that you provide is accurate, and to inform us of relevant changes to your personal data.

How we get the personal information and why we have it

Your personal data may be collected by us, directly or indirectly:

• when you make a reservation or stay with us;

• when you attend any events or functions organised by us;

• when you communicate with us by telephone, email, website or through other communication channels;

• when you visit our website;

• when you submit personal data to us for any other reason.

Depending on your relationship with us, we may also collect your personal data from third party sources, for example:

• from our business partners such as tour operators, travel agencies, reservation systems and third parties providing advertising, marketing or promotional services to us;

• from your family or friends who provide your personal data to us on your behalf; 

• from public agencies and /or other public sources.

How we store your personal information 

While precautions are taken to ensure the personal data you provide is protected against unauthorised or unintended access, we cannot be held responsible for unauthorised or unintended access that is out with our control.

We do not guarantee that our systems or applications are invulnerable to security breaches, nor do we make any guarantee that your use of our systems or applications is safe and protected from viruses and other vulnerabilities. 

We do not guarantee the security of data that you choose to send us electronically. Sending such data is at your own risk.

We keep your personal data for as long as we need the personal data to fulfil the purpose we collected it for. And to satisfy our business and/or legal purposes, including accounting or reporting requirements. Some information may be retained for longer, for example where we are required to do so by law. Typically, our data retention period ranges from 3 to 15 years.

In some instances we may anonymise your personal data so that it can no longer be associated with you, in which case we are entitled to retain and use data without restriction.

Your data protection rights

You may ask us if we hold your personal data and you can request access to your personal data. This enables you to receive a copy of and information on the personal data we hold about you.

You may request that any inaccurate personal data is corrected.

You may ask us to remove personal data that we hold about you in some circumstances.

You may withdraw consent for our use of your personal data, or ask us to suspend the processing of certain of your personal data about you.

You may request the transfer of certain personal data to another party under certain conditions.

If we are processing your personal data based on a legitimate interest (or those of a third party) you may object to processing on this basis.

If you wish to make exercise your rights, you may contact us. We may require you to submit certain information to process your request. Where permitted by law, we may also charge you a fee to process this request.

We may be permitted under applicable laws to refuse a request, for example; we may refuse a request for erasure where the personal data is required  in connection with any claims; or an objection request and continue processing your personal data based on legitimate grounds for the processing.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at;

Name: The Laurels

Address: Golf Course Road, Blairgowrie PH10 6LH

Phone Number: 01250 874920

E-mail: info@thelaurelsguesthouse.com